While we would like for you to get all your accounting work done in TrueRev, there are various things we decided to leave to your integrated QuickBooks application:
- Your Chart of Accounts. TrueRev needs to know your income and liability accounts in order to correctly handle your revenue, but you must add / delete / edit them in QuickBooks. Consequently, if you add a product in TrueRev and decide none of your existing accounts are appropriate for its primary or secondary (or both) linked account(s), you'll need to add the account(s) in QuickBooks.
- Journal Entries. You can see what it should look like in TrueRev, but you'll need to go to QuickBooks to actually create one.
- Record invoice payments. There is an option in TrueRev to mark an invoice as paid, but that doesn't sync to QuickBooks. To make sure an invoice doesn't show up on your QuickBooks aging report, record the payment there; TrueRev will find out about the payment during the next sync.
- Refund payments. If a customer has made a payment, but then subsequently decides to either downgrade or cancel the deal, you will need to handle the reimbursement amount in QuickBooks; there is no functionality to do this in TrueRev.
- Create sub-customers. If you have customer & sub-customer relationships, you need to create the sub-customers in QuickBooks. You'll see the relationship in TrueRev (as Customer : Sub-customer), but you cannot enter the relationship in TrueRev.
If you're using QuickBooks Desktop, you'll need to have Integrations Manager do a sync; if you're integrated with QuickBooks Online, changes there should appear in TrueRev in about five minutes.